Refund Policy

Last Updated: August 2026

At Siddique Attique, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, please contact us so we can assist you.

1. Return & Exchange Period

We accept eligible return or exchange requests within 7 days of delivery.

To request a return or exchange, please contact us as soon as possible after receiving your order.

Products must meet the conditions described below to qualify.

2. Eligible Products

A product may be eligible for a return or exchange if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The product does not match the product ordered.
  • The product has another genuine issue that was present when you received it.

We may request photographs or other information to verify the issue before approving a return or exchange.

3. Condition of Returned Products

To be eligible for a return or exchange, products should generally:

  • Be unused and unworn.
  • Be in their original condition.
  • Have original packaging where applicable.
  • Not have been washed, altered, damaged, or modified by the customer.
  • Include any relevant tags or accessories supplied with the product.

Fabric that has been cut, washed, stitched, altered, embroidered, customized, or otherwise modified may not be eligible for return or exchange unless the issue is due to an error or defect from Siddique Attique.

4. Customized & Stitched Products

Customized products, embroidered products, and specially stitched garments are prepared according to the customer's requirements.

Because these products are customized, they are generally not eligible for return or exchange due to a change of mind, incorrect customer measurements, or a change in personal preference.

If the customization or stitching was completed incorrectly by Siddique Attique, please contact us so that we can review the issue.

5. Change of Mind

Returns or exchanges for a change of mind, different preference, or incorrect selection may be subject to our approval and the condition of the product.

Products that have been used, washed, cut, altered, stitched, embroidered, or customized may not be accepted.

6. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us promptly.

Please provide:

  • Your order number
  • Your name and phone number
  • A description of the issue
  • Clear photographs of the product and packaging, where applicable

We will review the issue and advise you on the next steps.

7. Refunds

If a refund is approved, we will process the refund according to the applicable payment method and our agreed resolution with you.

The time required for a refund to appear in your account may depend on the payment provider or financial institution.

8. Shipping Charges

Shipping and delivery charges may be non-refundable unless the return is the result of an error, defective product, or incorrect item supplied by Siddique Attique.

Where a return is approved, we will provide instructions regarding the return shipping arrangements.

9. Exchanges

If an exchange is approved, the replacement product will depend on availability.

If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund or alternative product, where applicable.

10. Sale & Promotional Products

Products purchased during special promotions, clearance sales, or discounted offers may have different return or exchange conditions.

Any special conditions applicable to a promotion will be communicated with the offer or product information.

11. Non-Returnable Items

The following may generally not be eligible for return or exchange:

  • Used or worn products
  • Washed products
  • Cut fabric
  • Altered products
  • Customized products
  • Embroidered products
  • Specially stitched products
  • Products damaged after delivery through customer use
  • Products returned without the required information or outside the applicable return period

Exceptions may apply where the product is defective or an error was made by Siddique Attique.

12. How to Request a Return or Exchange

Please contact us with your order details before sending anything back.

Siddique Attique
Shop No. 14, Jinnah Bazar, G.T. Road
Bank Square, Old Town, Gujranwala, Pakistan

Phone: 0315 3040000

Please do not send a product back without first contacting us and receiving return instructions.

13. Policy Changes

Siddique Attique may update this Refund & Exchange Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.

14. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Siddique Attique
Phone: 0315 3040000
Location: Shop No. 14, Jinnah Bazar, G.T. Road, Bank Square, Old Town, Gujranwala, Pakistan